Complaint Resolution Mechanism

What is the Complaint Resolution Mechanism?

The Kosovo Credit Guarantee Fund (KCGF) has developed...

This mechanism ensures that stakeholders...

The GRM consists of an Expert Panel...

Who can make a complaint?

Complaints can be made by individuals

Eligibility Criteria

To make a complaint, these two criteria must be met:

To make a complaint, these two criteria must be met:
Contains sufficient detail to show that a harmful action has occurred...

Complaint Addressing Process

Submission of Complaint

Complete the complaint form with all required information and submit it online or by post.

Initial Review

Your complaint will be reviewed within 5 business days to confirm its eligibility.

Investigation and Assessment

Our team will investigate the complaint and contact involved parties if necessary.

Decision and Notification

You will be notified in writing of the final decision within 30 calendar days.

Submit a Complaint

If you wish to submit your complaint online, please fill in the form below. Fields marked with * are mandatory.

01 Complainant Information

This information must be provided. Complainant identity will be kept confidential if requested.

Pronouncement *

Mr. Mrs. Business

Name *

Business

Address

PostalCode *

Country *

Phone *

Is the representative making this complaint on behalf of directly affected persons? *

Yes No

02 Project Information

Project name (and project number if known) *

Project location (Region, City, Village etc.) *

03 About the Complaint

Indicate when the problem occurred *

Describe what damage you believe the KCGF-supported project has caused or is likely to cause you * 0 / 500

Describe actions taken so far to address the negative impact * 0 / 500

Provide an indication of which KCGF policy is suspected of being violated (if relevant) 0 / 500

Please include any other information you consider important

04 Confidentiality

I request the Kosovo Credit Guarantee Fund to keep my complaint confidential *

Yes No

If you choose to keep your complaint confidential, KCGF will not disclose your identity...

Postal Submission

If you wish to submit your complaint by post, please fill in the Word form and send it to the address below:

Fondi Kosovar për Garanci Kreditore
Njazi Alishani, nr 5
10000 Prishtinë
Republika e Kosovës

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